Streamlining Mercado Libre's People + HR Department
MercadoLibre, a leader in e-commerce across Latin America, needed to streamline and secure its internal People + HR department’s reward program.
With over 50 successful projects across various departments within MercadoLibre, Nybble Group was tasked with automating the processes involved in distributing birthday gift cards to employees. By utilizing UiPath automation, we transformed their inefficient, manually-driven processes into a fully automated solution.
Challenge:
MercadoLibre's existing "Benefits & Rewards Portal" wasn’t designed to handle the distribution of birthday gift cards. Originally created for refunds, the portal had critical limitations such as inadequate security, the ability to change dates freely, and an inability to confirm employee eligibility. The company faced operational inefficiencies and security risks, prompting the need for a more robust, secure solution.
Goals:
- Automating Employee Eligibility Checks: We implemented an automated system to verify employee eligibility by cross-referencing their ID, checking if the gift had been previously issued, and ensuring the required fields were filled correctly.
- Enhancing Security and Accuracy: The goal was to eliminate human error, provide real-time verification, and ensure that only internal employees could claim the benefits, reducing risks and inaccuracies in the process.
Cutting-edge Tech & solutions
- UiPath: UiPath automation was used to automate data entry, extraction, and manipulation, replacing manual tasks with seamless, efficient workflows.
- Real-Time Integration: The solution integrated real-time data verification, significantly reducing errors and ensuring all employee information was accurately captured and validated.
Remarkable Outcomes
- Efficiency Gains: Automated workflows eliminated manual intervention, saving time and ensuring quick, error-free processing of employee requests.
- Error Reduction: With automated processes, the error rate dropped by 99.9%, significantly improving the accuracy and reliability of the HR system.
- Improved Employee Experience: The seamless automation of the birthday gift card distribution process improved employee satisfaction by ensuring timely and accurate reward distribution.
Conclusion
By automating the internal processes for MercadoLibre’s People + HR department, Nybble Group was able to create a secure, efficient, and scalable solution that significantly improved operational efficiency and employee satisfaction. This transformation not only saved time but also enabled MercadoLibre to streamline their employee rewards program while enhancing their overall HR operations.
